Hotline: +84934108668

Quality shipping method is guaranteed

Agarwood Đức Thụ 

Sales to all domestic and international customers. Duc Thu's quality products will reach customers the fastest

After ordering, please note the following:

◀ Main content ▶

​​​​​​​Scope of application.

All customers who order incense products from Đức Thụ require shipping, home delivery or the address provided by the customer.

Free shipping

Free shipping within Hanoi with orders from 350,000 VND, nationwide with orders from 500,000 VND

International customers will charge the shipping fee according to the area

  • Customers who order products with a total unit price of 350,000 VND or more will be shipped - delivered in the inner city of Hanoi.
  • Customers who order products with a total value of 500,000 VND or more will receive the ship - cash on arrival for provinces/cities outside of Hanoi.
  • For international customers, we will send free samples and charge for the purchase according to the shipping quantity per region.

Charge on delivery.

  • Orders that need immediate delivery are priced below 350,000 VND. calculated according to the shipping unit's table.
  • This cost will be confirmed by Agarwood Duc Thu with customers before payment.

Delivery time.

  • Within 24-48 hours in Hanoi area.
  • Delivery from 2 to 5 days for provinces
  • Duc Thu Agarwood respectfully hopes for your understanding. Goods and products may be delayed in delivery: information about unfavorable conditions, inactivity during transit. While waiting to receive the goods, if there is anything that needs to be analyzed, please contact Customer Service Hotline: 0834066886 - 0911201949 for help

​​​​​​​​​​​​​​Responsibility between us and customers in shipping - delivery

Agarwood Đức Thụ is responsible

  • We will be responsible for the product when shipped damaged or not to customers within the country and the province.
  • Note: We will send the product to a reputable shipping company and deliver the fastest.

​​​​​​​Customer Responsibilities.

  • Customers in the entire company accept responsibility
  • When you receive the goods, you must carefully check them,
  • If the product is incorrect or damaged, please immediately call the customer structural department on the hotline
  • 0834066886 - 0911201949 by Agarwodd Đức Thụ for support.

Arising field

  • In case of delivery on holidays or traffic jams, goods arrive early, please understand

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