Exchange Policy For Agarwood - Agarwood Duc Thu.

Return Policy Of Moldy Agarwood Incense Incense.

Agarwood Đức Thụ We appreciate our customers who have used our information technology. Therefore, Duc Thu's products sent to customers are always true to the quality or images on the web. In case it is not true or the customer wants to assist in changing the returned product, we will consider the change or refund. regulations.

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Regulations on return products

• Incense products (incense) damaged, not of the right quality.
• Product purchased is not satisfied
• Exchange defective product

Regulations on product changeover time

• Customers who come to buy directly within 7 days from the date of purchase can change or refund 100%.
• Đức Thụ agent is allowed to change within 30 days.

​​​​​​​Products return and exchange process:

To be safe with the shipping company, the customer checks the product after receiving the goods.

1. When manufacturing defects, damage. Customers take photos via Email, Zalo, Messenger Fanpage. We will handle it as soon as possible
2. When the shipping company is damaged, we will verify it immediately.
3. Then you send the product back to the shipping company
4. We receive defective products and send new products to you in the fastest time
5. For customers who purchase and are not satisfied, we will take the product back and check it again to see if it is correct. Huong Xua Duc Thu will refund 100% of money to customers, within 30 days from the date of receipt.

​​​​​​​Some other storage notes:

• We do not sell products on e-commerce channels such as shoppe, Tiki, Lazada, Sendo.
• Follow the detailed instructions for returns and exchanges.
• About the main agent in the fastest time.
• Please contact us, I:

Hotline for exchange support: 0834.066.886 or 0911.201,949 - 0934108668

Return email support: agarwoodducthu@gmail.com